30 DAY MONEY BACK GUARANTEE
Each purchase is covered by a 30 day money back guarantee. If you are not completely satisfied with any product you have purchased from our store, simply return it within 30 days from the date it was delivered. You will receive a 100% refund on the product cost.
MY PRODUCT ARRIVED DAMAGED OR IS DEFECTIVE
We apologize profusely if your product has arrived damaged or is defective. Please contact us immediately at: firstname.lastname@example.org. You can request either an immediate replacement of the product or a full refund. It is your choice. Either way, we cover all return shipping costs.
THE PRODUCT IS NOT AS DESCRIBED
We are sorry the product did not match the description on the product page. Please contact us immediately at: email@example.com. We will issue a full refund on the purchase price and we will pay for all return shipping costs.
I AM NOT SATISFIED WITH THIS PRODUCT
We apologize that our product has let you down. Please contact us immediately at: firstname.lastname@example.org. We will issue a full refund on the purchase price. Please note: when you return a product because you do not like it, you are responsible for paying the return shipping costs.
THE RETURN PROCESS
- Contact us at: email@example.com. State the reason for the refund request:
- The product arrived damaged
- The product is defective
- The product is not as described
- The product arrived late
- Not satisfied with this product
- We will respond within 2 business days and provide you with a return shipping address.
- Return the product to us within 30 days of the delivery date.
- Within 2 business days of receiving your return:
- We will email you to let you know the item has been received.
- We will issue a full refund to your original payment method.
- The refund will appear on your original payment method, usually within 1-4 business days.
PLEASE NOTE: You must contact us and ship the return within 30 days of the date your package was received. The date your package was received is the day the tracking information shows that the shipping carrier delivered the package to your shipping address.
CONTACT US 24 HOURS WITH ANY QUESTIONS
We know you will be happy with the service we provide. If you have any questions, please contact us at: firstname.lastname@example.org. We will be glad to assist you in any way you need. Thank you!